Private and public dashboards with realtime and daily information will help your contact center staff to better service your customer needs. Dashboards let you choose from a wide range of widgets to mix and match depending on your viewers. The order, size and content of each widget can be adjusted to better reflect the number of agents and queues you want to display on the dashboard. You can set thresholds and highlights to help alert the teams when KPI's are exceeded. Dashboards are browser based. You can create as many dashboards as you need.

To get started: go to https://www.ateasystems.com/support/how-to-article/integrate-atea-wccd-with-webex-cc.

To use Atea Systems Dashboards for WxCC Service App, you just need a Webex contact center license and an Atea Systems Dashboard subscription.

Free trials are available for 30 days, or longer by arrangement with Atea Systems Ltd.

Contact sales@ateasystems.com for annual pricing based on concurrent agents.