Novelvox Smart CTI Connectors
Novelvox Smart CTI Connectors
Enhance agent productivity and CX with NovelVox Smart CTI Connectors, integrating telephony with EPIC, Salesforce, ServiceNow, Microsoft Dynamics, Zendesk, Freshdesk, SAP C4C, and Oracle Fusion.
Enhance agent productivity and CX with NovelVox Smart CTI Connectors, integrating telephony with EPIC, Salesforce, ServiceNow, Microsoft Dynamics, Zendesk, Freshdesk, SAP C4C, and Oracle Fusion.
Empower contact center agents with direct integrations eliminating manual data fetching during live interactions. NovelVox Smart CTI Connectors seamlessly integrate contact center platforms with leading CRMs and ITSM/ticketing applications, offering:
Auto Screen pops: saving time and customer frustration Fraud detection: integration with BIO fraud apps and pre-built challenge questions Critical Call Controls: Simplify call management for agents. Real-Time Caller Insights: Equip agents with instant access to customer information. Unified Interface: Streamline workflows with a single screen, integrated platform. These powerful connectors improve call handle times, enhance agent productivity, and drive operational efficiency, ensuring superior service delivery.
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Empower contact center agents with direct integrations eliminating manual data fetching during live interactions. NovelVox Smart CTI Connectors seamlessly integrate contact center platforms with leading CRMs and ITSM/ticketing applications, offering:
Auto Screen pops: saving time and customer frustration Fraud detection: integration with BIO fraud apps and pre-built challenge questions Critical Call Controls: Simplify call management for agents. Real-Time Caller Insights: Equip agents with instant access to customer information. Unified Interface: Streamline workflows with a single screen, integrated platform. These powerful connectors improve call handle times, enhance agent productivity, and drive operational efficiency, ensuring superior service delivery.
